We use a 3rd party provider called Berbix to perform Identity verification. They are more specialized in US IDs.
For international investors, if you have a passport, please use it for your KYC process instead of a Driver’s License or local ID. This is because not all IDs share the same format. Some country’s Driver’s Licenses don’t have expiration dates, which will confuse the automated software.
Whereas most Passport formats are standardized even if they're from different countries. In order to comply with US regulators at both the federal and state levels, we have to reject all IDs that are not clear or in good quality where information can easily be verified by a human.
If your account creation was rejected multiple times please try to take higher quality photos or use your Passport instead.
If you still cannot pass ID Verification, please reach out to [email protected] and we will look into it right away.